Ahrensburg, May 2018
- The EAE hotline connects you with a competent team of
experts who analyse and solve problems together with you. In order to continue
offering this top-quality service at the highest level using our own employees,
changes in the processing of these services are necessary.
We would
therefore like to inform you that the EAE
Hotline Support 24/7,
as of 1st
July 2018
is reserved for
our customers with a valid Service Level
Agreement (SLA).
Customers without
a valid Service Level Agreement (SLA) will continue to receive EAE Hotline Support during normal office hours, Monday to Friday
between 08.00 a.m. – 04.00
p.m. (MET), except on public holidays.
The contact details remain unchanged:
24/7 Hotline Support
for
EAE control systems for printing presses and reelstands: +49 (0) 1805 323 737
EAE workflow and logistics systems: +49 (0) 1805 323 763
For our customers with a valid Service Level Agreement
nothing changes.
You will continue to profit from the advantages
offered by a Service Level Agreement for EAE
Hotline Support 24/7:
- Hotline
support at a fixed price around the clock
-
Remote support
o Prioritised handling
- Plannable and
constant support costs
-
Preferential
sending of EAE specialists if necessary
If you have any questions, or want to ensure your
productivity and keep downtime to a minimum with a Service Level Agreement,
your EAE contact person is at your disposal.
