Ahrensburg, September 2018
- 5 years of production reliability with a fixed, manageable service
budget –
Retrofit or new investment - these were the
two alternatives customers had in the past with aging, obsolete press controls.
With the extended service contract model "EAE Care Protection", EAE
GmbH now offers a further option.
OM Druck GmbH & Co
KG in Cloppenburg signed such a service contract on August 3, 2018, thus
securing the daily newspaper production of the "Münsterländische
Tageszeitung" and other print products at a fixed, calculable service
budget for a period of five years.
Via the contract model,
EAE ensures the operation of the control components on the Clauberg Colorstar
and the MAN Uniman press within the contract period, which is equivalent to a
kind of insurance with mobility guarantee. EAE is responsible for maintaining
the availability of the press with spare parts, refurbished parts, repairs or
retrofit measures. The basic services of an EAE Service Level Agreement, such
as cost-neutral 24/7 telephone and online support by the specialists in
Ahrensburg are an additional component of this package.
Essential parts
of the EAE Service Contract "EAE Care Protection":
- Annual
EAE Control Audit
- EAE annual spare parts
check
- Preferred supply of
older generation spare parts and loan equipment
- Maintaining of
production operations through short-term measures such as:
- On-site operations
- Spare
parts supply with like-new parts (refurbished)
- Repairs on site and in the EAE
Service Center Ahrensburg
- Required retrofit measures
"With this
contract we have prevented all the unpleasant surprises that could threaten us
on the press control side over the next five years," explains Klaus
Themann-Naporra, Print Manager at OM Druck GmbH & Co KG in Cloppenburg.
"This enabled us to minimise the latent default risk of our control
components, which are over 13 years old, without having to invest in large and
costly retrofit measures today. The many years of good and competent
cooperation with the specialists from Ahrensburg is the reason to go this new
way with proven partner EAE Engineering Automation Electronics GmbH".
Fltr: Marcel Wollgramm, Head of Sales, and Klaus Themann- Naporra, Print Manager at OM Druck
